missing default text

I'm creating a complex template for a client at the mo, which uses lots of static $description$ and $title$ elements with pre-defined default text so that the email is build when they load up the template.  For some reason this text is missing sometimes, on other occasions it disappears when you select to edit it and also if it is not edited disappears completely when you preview and send the email.  Could someone shed some light on this erratic behaviour??

Thanks in advance

Mathew Mathew, 7 years ago


We would really need to see the actual template and campaign you are working with to know what is happening, so please contact support for help with that. Keep in mind that the defaults are really intended to work as suggestions, rather than the final copy.

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