I've been trying to get some answers to a very concerning situation that happened to my account this past Sunday. Spam emails were sent from my account to over 80,000 of my customers. I've contacted Customer Service 3 times through your email help function, but only received a very generic email response about how my account has been compromised by hackers (which I already knew) who broke into Campaign Monitor's server over the weekend.
Is there a customer service number? I'd like to speak with a representative over the phone to work this out. I feel like Campaign Monitor is ignoring my concerns.
If you can please respond to the email you sent us, asking whatever follow up questions you have, we can definitely discuss this. We can then arrange a phone call too.
As you can imagine, our support team is very busy right now, so I apologise if you have not got the information you needed.
I had previously responded to the one email I received, which included my follow-up questions. I still haven't heard back since Monday. I don't know much more that I can do at this point. I'm extremely frustrated.
I just want to apologize for the delay in getting back to you. We've been working hard at getting your account reopened but it's taking longer than we'd hoped. I just replied to your email and we'll be getting back to you later today with answers to your questions. Again though, we are very sorry about the delay, we can fully understand your frustration in this matter.