Password Verification

You have recently changed your password security setup and sent a verfication code to the adminstrating address on the account. However the address that you hold on our account is for a staff member that no longer works for our company and her email address has been deleted so we cannot access the verification code to change our password. I have emailed your comapny twice through your 'contact us' page but have had no response. We desperately need to access our account so that we can send out a campaign but seem to be getting nowhere. Please can someone email me directly about this matter.

Diana Diana, 7 years ago

Hi,

Sorry you haven't received a reply. I'm having trouble finding an email from you (from the address in your forum account). Could you try resending your request straight to [email address removed] ? We'll get it sorted for you.


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D. Potter
Campaign Monitor
wildwood, 7 years ago

I have sent am email to that address, I look forward to a reply and getting this sorted out!

securitytec, 7 years ago

have same problem the acoount email has been removed. .. need to send a mail shot today please help

Diana Diana, 7 years ago

Hi securitytec, have you sent an email in to support? If the address on your account is no longer valid we can send you a list of questions to answer in order to get access to the account.


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D. Potter
Campaign Monitor
securitytec, 7 years ago

i have twice yesterday and have sent one again today i need access this am for a campaign.

securitytec, 7 years ago

just had a response from support with questions awaiting reply thank you.

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