I am testing one of my campaigns and customizing it with the following tag
Dear [firstname,fallback = Valued Contact],
When I test the campaign, in the email I receive it shows up exactly as above Dear [firstname,fallback = Valued Contact]
Is it because I manually entered the test email?
Is there some way to test it without sending to a live list?
Thanks a lot for your help!
Most likely you have a problem with your HTML source code - if you look in the original source, rather than the rendered page, what do your tags look like?
Thanks for your response. Here is the HTML code, when I click on "View email in browser" and view source of it.
"<p style="font-family:'Lucida Grande';font-size:12px;color:#333333;margin-top:0;margin-bottom:10px;margin-right:0;margin-left:0;text-align:left;" >Dear [firstname,fall back = Valued Contact],</p>"
Thanks in advance for resolving this!
That looks ok - can you please contact support with all the details, and we can investigate further.
If that's the exact code you pasted, then you have a space in the word "fallback" that's causing the issue.
An eagle eye you got there Brian! Thanks a lot, that fixed it for sure!
Otherwise I would have spent the whole night, and still not figured it out!
Very welcome :-)