Personalization not showing up on test emails

Hello all,

I am testing one of my campaigns and customizing it with the following tag
Dear [firstname,fallback = Valued Contact],

When I test the campaign, in the email I receive it shows up exactly as above Dear [firstname,fallback = Valued Contact]

Is it because I manually entered the test email?

Is there some way to test it without sending to a live list?

Thanks a lot for your help!

Regards,
Hitesh

Mathew Mathew, 7 years ago

Most likely you have a problem with your HTML source code - if you look in the original source, rather than the rendered page, what do your tags look like?


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eknowtion, 7 years ago

Hi Mathew,

Thanks for your response. Here is the HTML code, when I click on "View email in browser" and view source of it.

"<p style="font-family:'Lucida Grande';font-size:12px;color:#333333;margin-top:0;margin-bottom:10px;margin-right:0;margin-left:0;text-align:left;" >Dear [firstname,fall back = Valued Contact],</p>"

Thanks in advance for resolving this!

Hitesh

Mathew Mathew, 7 years ago

That looks ok - can you please contact support with all the details, and we can investigate further.


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BThies BThies, 7 years ago

If that's the exact code you pasted, then you have a space in the word "fallback" that's causing the issue.


Brian Thies
Professional Email Developer
Thies Publishing
eknowtion, 7 years ago

An eagle eye you got there Brian! Thanks a lot, that fixed it for sure!

Otherwise I would have spent the whole night, and still not figured it out!

BThies BThies, 7 years ago

Very welcome :-)


Brian Thies
Professional Email Developer
Thies Publishing

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