Arrgh - Campaign Approval

Wasn't aware of the campaign approval process and have been hit badly by the potential delay. E-mail already delayed due to graphic designer and I now have less than three hours to send this out - Monday is not an option...

I've not had any response about my application yet - what's the current waiting time and when should I get confirmation that the process has begun/completed?

Thanks for any assistance.

travisbell travisbell, 8 years ago

Hi there,

Sorry to hear that is snuck up on you. We try to make sure it's obvious!

We generally get back to you within only a few hours (during business hours) so you should have heard from us by now. If not, feel free to email support and we can track it down.

Travis Bell
amosridl, 8 years ago

Yep I'm in the same boat folks. Out of interest, what are the support hours ? Do you approve campaigns at the weekend?

Mathew Mathew, 8 years ago

Yes, we well reply within 12 hours any day, including weekends. We have staff in North America, Europe and Australia so it very rarely will take that long.

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ibert, 8 years ago

Hey guys, same problem here. I've launched my request about 16 hours ago, and still no approval. I'm trying to pull a big client across here (+100 000 mails in the coming week) but now we're stuck :(

Can somebody please have a look at our campaign asap? It's under the one-agency account ... please.


amosridl, 8 years ago

Cheers Mathew, all approved.

firebrandyouth, 8 years ago

....that's a whole weekend passed and no approval yet.

Have to send today and have to admit that I'm disappointed that the first time I got to use CM for a real campaign has been such a disaster. It's almost "refund time" if CM can't approve a mailing list built from 30 years' business...

firebrandyouth, 8 years ago

Sorted, thanks Campaign Monitor.

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