I have a client that is attempting to send a campaign with 480 contact in her list and she is furious with me because she has been hit with the...
Please note: Your account has not been approved for a campaign of this size....
Why is this happening when she is under the 500 mark?
PLEASE RESPOND ASAP. PLEASE PLEASE PLEASE!!
I have just replied to your support ticket, but to reiterate - our small campaign sending limit is not actually 500 subscribers - it is a figure that we do not publish.
Thanks for the prompt reply.
Can I assume that I would be safe to tell clients 400 recipients is the limit before approval is required?
It is really best not to give people a specific number, because unfortunately people do try to avoid the approval process. It is best to let them know they may need to answer some questions once they send to a few hundred, and to have detailed answers about permission ready to go.
If they do that, the delay will be pretty small if it does have to happen.