can't access personalization tag

hi there...need some help re changing the personalization tag from [fullname,fallback=subscriber] to firstnam,fallback=subscriber]
I had a guy design the template for me who has since gone out of biz, and I can't access the top line of "Dear...." on the content page. I don't where it's hidden as it also down't show on the html script.

does anyone know how to get into the back end of the back end??

thanks,
bx

fyredefyre fyredefyre, 7 years ago

Hi bx,

You'll need to download your template files and edit the HTML file directly. If you send me your HTML (or feel comfortable posting it here) I'm happy to fix this for you in case this is out of your league.


www.phenom.com.au - Everything Email.
Email: jordan.hunt@phenom.com.au Skype: fyredefyre
bx, 7 years ago

Hi Jordan.

Thanks. Problem is...it doesn't show on the HTML, or at least any HTML that I can access.
I'll send you a copy of the newsletter plus the plain text version, and see what you think.
Cheers,
bx

bx, 7 years ago

oh....it will be coming though from mariekesartof..., and b@palate....

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