we still didn't get approved after 21 hours now. I wrote two mails but they are just stating "you are outside the working time". :-/ I didn't get any response afar from that ...
We've followed up with you via support as well. We'd replied shortly after the request came in asking for some more information and were just waiting for a reply to that. We're now just waiting for some more information from you before we can proceed. Although normal support is delayed on weekends we're still around for approvals (though we're may not reply within minutes as staff is more limited).