Format Error

Has anyone ever received this error when trying to send/pay for a campaign?

"While trying to check your credit card the following error was returned:
Please fix these problems and press the 'Next' button to continue."

Nothing is wrong with my credit card and I've used it several times in the past with Campaign Monitor. Their support isn't giving me any help. Anyone else had the same issue?

Trudy, 8 years ago

I am having the same problem with no results. How did you resolve this issue? Any help would be appreciated.

cf, 8 years ago


They never resolved it that I know of. Support ended up giving me some email credits since they could not take my credit card.

Trudy, 8 years ago

Thanks for the info. I'll let you know if I have any better luck.

Mathew Mathew, 8 years ago

Just to be clear, this appears to a problem specific to certain cards - our system obviously submits the payment details in exactly the same way for all customers, and we have only ever seen this error less than 5 times.

It is a very tricky thing, because the error is coming back from the customers bank, not from our system, so it is really outside our control.

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