Foreign characters not surviving import of subscriber list

I've imported a list with non-English characters such as ü and they've not survived the import i.e. replace by evil square blocks.

Will have to avoid personalisation for this campaign unless anyone has any ideas? Please help.

Many thanks.

firebrandyouth, 6 years ago

<bump> anbody? anyone from CM?

Stig Stig, 6 years ago

Hi,

If you change the file to UTF-8 encoding, the foreign characters will import correctly.

Let us know if that doesn't work for you.

Stig


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firebrandyouth, 6 years ago

Thanks, Stig - found this today and we saved our source CSV as UTF-8 (in Notepad) and the import worked i.e. all foreign characters survived.

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