AntiVirus Unsubscribes?

Hi There,
I am having a problem with unsbscribes where the recipient isn't actually clicking on the link but their antivirus automatically clicks every link in the email (and so the unsub get clicked) When we have rung the person to check they didn't want to be unsubscribed at all. Has anyone else had this problem and if so what did you do to fix it? (i don't fancy calling 1000 people to check!!!)
cheers

BThies BThies, 6 years ago

Definately a known issue.

I know some would probably say you "shouldn't", but I'd resubscribe anyone who shows clicking ALL the links at the exact same time.

The way around it WOULD be to have CM implement a double opt-out in which the person clicks the unsubscribe, it takes them to an unsubscribe site where they confirm they want to unsubscribe that particular e-mail address. 

Not sure why CM doesn't follow this method that's used by many e-mail companies *wink wink* - it'd not only prevent this issue, but also put another layer of protection against forwardtoafriend people from unsubscribing the original person.


Brian Thies
Professional Email Developer
Thies Publishing
Mathew Mathew, 6 years ago

Thanks for the feedback. We do see this (rarely) and we'll be approaching it in a different way, by detecting and ignoring automated unsubscribes. We're not keen on forcing the massive majority of people who do want to unsubscribe to go through another step, but we appreciate it is a problem that needs to be dealt with.


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specialblend, 6 years ago

Thats great thanks Matthew. Any idea when this will happen?

Mathew Mathew, 6 years ago

We don't have a confirmed time yet, but I can see it is scheduled in for our second release of this year.


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specialblend, 6 years ago

Hi there,
has there been any update with this issue. Getting ready for another round and i don't want a repeat of the unsubs like last time.
Cheers

davidaf davidaf, 6 years ago

As Mathew said, it's scheduled in for our second release of this year but we haven't got a timeframe on when that will happen, I'm afraid.


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Richard.Wendon Richard.Wendon, 6 years ago

Hello... can someone advise if this has been implemented yet?

Richard.Wendon Richard.Wendon, 6 years ago

bump

Diana Diana, 6 years ago

Hi Richard,

This was released recently, you can see the details on our blog.


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D. Potter
Campaign Monitor
Richard.Wendon Richard.Wendon, 6 years ago

perfect... thanks.

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