Double CNAME

Hi!

First of all - thank you for great marketing tool! You guys are doing great product!


Question - How can resolve that?

Decription:

One of my biggest client is asking to send emails via their own domain - I told them - we have to create custom domain! So, the basic process is very simple - you know that - Login in -> Customize -> Set up my custom domain -> create custom domain and send CNAME instructions to client. After that client is creating CNAME record in his DNS panel, BUT there is big problem - as you know CNAME date must contain cname.createsend.com.
- if client's admin will know - I'm sure that they will broke contract with me, cause they will easy find that this is CampaignMonitor - not my own product.

So - one of my idea was(is) - I will send to my client different CNAME record data - see example below:

http://content.screencast.com/users/Zvingulis/folders/Jing/media/5a0aa33c-49a2-4a3f-83a4-dff8ea18d645/00000075.png

Problem:
How can I do this New method?? - technically that must work, true? But it's not working in any way.
Help me to figure out this problem and offer to my client great solution!




BR,
Robert

Ken Ken, 7 years ago

Hi Robert,

Technically it should work but most references will suggest it should be avoided because it could create a loop.  I'd guess that if it's not working, then its because your implementation of DNS (or your DNS resolver ) is not allowing it to work.

This reference from dyndns.com shows that it can be done:

http://www.dyndns.com/support/kb/record_types_supported_in_custom_dns_standard_interface.html

We would need the actual record details to see what the problem is.  It could just be a simple syntax error that's causing it not to work.

cheers,
Ken


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