I just sent out a campaign on behalf of the client and I am not sure if it has actually been sent yet.
I went through all the campaign process and clicked 'send campaign immediately' at the end.
After the sending loading session was complete, I received a warning message, with a yellow triangle exclamation sign, saying that Campaign Monitor is sorting out a few 'account issues' and will send the email as soon as it is sorted.
After going back to the dashboard the campaign is still in the create/send folder.
Are you able to clarify what the 'account issue' is? Should I click send again? I'm getting a bit nervous here :(
Also, one notable thing I picked up is, I just found out my client sent out another campaign 8 minutes before I sent our mine (a bit naughty of them), I think perhaps this has something to do with the delay?
Your soonest support is much appreciated.
Hi oliversudotcom, welcome to the forums. It's best that Support takes a look into why your client's account is not sending campaigns, so kindly pop an email to support [at] campaignmonitor.com with details regarding this issue. We'll look into it ASAP.
Hi there, thanks so much for your reply. Support has got back to me and we're currently sorting this out. The team's been very helpful.