Possible bug - importing contact lists

Hi, I've had a problem sending 2 recent campaigns which I think is linked to how contact lists are structured when importing.

My first list was arranged as COMPANY EMAIL TITLE NAME (csv file) and it left me with 2 name entries for each contact. The first was blank and the second had the correct name. This meant that all mail shots used the fallback character.

I could only fix this blank NAME entry by moving that column infront of the EMAIL entry.


davidaf davidaf, 7 years ago

Hi Mike,

Hmmm, this should work. When I test with a simple csv it imports the names fine. Can you contact support with your specific file so we can take a look and see what may be going on?

The Campaign Monitor Blog – HTML email smarts to go with your good looks
mcotchin, 7 years ago

I went back to test this and realised it was user error. I'd actually selected 'Create new text field' with a value of NAME, hence the duplication.

Would be good if CM flagged that up at the time but it's no biggie!

See why 200,000 companies worldwide love Campaign Monitor.

From Australia to Zimbabwe, and everywhere in between, companies count on Campaign Monitor for email campaigns that boost the bottom line.

Get started for free