Hi, I've had a problem sending 2 recent campaigns which I think is linked to how contact lists are structured when importing.
My first list was arranged as COMPANY EMAIL TITLE NAME (csv file) and it left me with 2 name entries for each contact. The first was blank and the second had the correct name. This meant that all mail shots used the fallback character.
I could only fix this blank NAME entry by moving that column infront of the EMAIL entry.
Hmmm, this should work. When I test with a simple csv it imports the names fine. Can you contact support with your specific file so we can take a look and see what may be going on?
I went back to test this and realised it was user error. I'd actually selected 'Create new text field' with a value of NAME, hence the duplication.
Would be good if CM flagged that up at the time but it's no biggie!