Campaign took a long time to reach everyone on the list

I sent a campaign for a client on Thursday to about 1,400 subscribers. The problem is, it took ages to reach people. I'm signed up to the list with a few different email addresses and didn't get my copies for almost 12 hours. We've also received emails from people who only received their copies at the weekend and even as late as yesterday.

Is it normal for CM to take so long? The company we previously used delivered to the list within minutes.


davidaf davidaf, 6 years ago

Hi Fiona,

No it's not normal and usually emails sent through our servers do get delivered in minutes. Unfortunately, you happened to send your email at a time when we were having some server backlogs. We apologize for the delay and are doing everything on our end to expand our infrastructure to avoid these issues in the future.

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