Outlook 2007 break in content??

Hi all

I have tried so many things to get this sorted but can't seem to fix it. As you can see from the below image i am getting a white break in the table content for no apparent reason. Does anyone have any ideas what this could be due to?


http://brandammo.co.uk/clients/coffeeReal/email/image001.png

roshodgekiss roshodgekiss, 6 years ago

Hi Brandammo, could you kindly post the code that you're using? Chances are that there's something creating  a line break or extra margins, but it's hard to say without seeing the code.

You can also drop our support team a line if you don't want to post your campaign here. Good luck! :)


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alexrobinsondesign alexrobinsondesign, 6 years ago

Our designers have seen this problem pop up for a few of our clients recently. We've logged over 18 hours of trouble shooting w/ no clear resolution or answers on the issue. We took our test templates down to the studs and slowly built them back up, adding links, images and font formatting. It seemed like when the cell's content was long enough to scroll it would break like brandammo shows above. When the same amount of plain text was added to the same table cell, sometimes it wouldn't break and other times it would just break in a different spot.  I had to just tell our clients it wasn't solvable and blamed it on OL07 Vista.

The break occurs in between lines of copy, nothing funny in between or around. We never noticed it before because a lot of our templates have a plain white background but the templates that have table cell background colors make the issue know, naturally. If you really look at your messages in OL07 Vista you'll notice random line breaks in your copy that shouldn't be there. That's the split bug!

http://alexrobinsondesign.com/clients/break_1.png
http://alexrobinsondesign.com/clients/break_2.png


Alex Robinson Design
hello@alexrobinsondesign.com
www.alexrobinsondesign.com
BThies BThies, 6 years ago

These breaks are typically caused by a few things:

1.) Borders and <td> widths not being exact
2.) Top & bottom padding used in adjacent <td>'s in the same <tr> row that don't match
3.) Longer designs in which the rendering engine of Outlook 07/10  (Word'07)  inserts a page break whenever it feels like it that inserts white space.

Most of the time recoding in a different fashion will fix all three issues, but the third is the one that keeps people up all night.


Brian Thies
Professional Email Developer
Thies Publishing
alexrobinsondesign alexrobinsondesign, 6 years ago

Number three must be the culprit! I wish we had some control.


Alex Robinson Design
hello@alexrobinsondesign.com
www.alexrobinsondesign.com

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