Opens not recorded?

Having sent a campaign to myself and viewing the mail in Mac Mail (v4.3) via the default mail viewer (all images are shown, none blocked), but the open is not recorded.

Is this normal?

I haven't double-clicked on the mail nor any of the links, but I was under the impression that even using this preview option an 'open' rate would be registered.

Can you confirm please?

Thanks

Mathew Mathew, 7 years ago

Yes, as long as the tracking image is downloaded the open will be recorded - see http://help.campaignmonitor.com/topic.aspx?t=89

Is it possible your mail server is blocking 'web bugs' or tracking images?


Get in touch with us on Twitter: http://twitter.com/campaignmonitor
We're also on Facebook: http://facebook.com/campaignmonitor

See why 200,000 companies worldwide love Campaign Monitor.

From Australia to Zimbabwe, and everywhere in between, companies count on Campaign Monitor for email campaigns that boost the bottom line.

Get started for free