Opens not recorded?

Having sent a campaign to myself and viewing the mail in Mac Mail (v4.3) via the default mail viewer (all images are shown, none blocked), but the open is not recorded.

Is this normal?

I haven't double-clicked on the mail nor any of the links, but I was under the impression that even using this preview option an 'open' rate would be registered.

Can you confirm please?


Mathew Mathew, 6 years ago

Yes, as long as the tracking image is downloaded the open will be recorded - see

Is it possible your mail server is blocking 'web bugs' or tracking images?

Get in touch with us on Twitter:
We're also on Facebook:

200,000 companies around the world can't be wrong.

From Australia to Zimbabwe, and everywhere in between, companies count on 
Campaign Monitor for email campaigns that drive real business results.

Get started for free