Design test Outlook 2003 screenshot looks BLACK

Hi all,

I ran a design test on a campaign earlier today. The outlook 2003 screenshot was almost completely black. Just a big black rectangle. Thinking I had a problem with my code, I spent hours cleansing it and re-ran the test. This time, I see a little bit of my rendered email followed by... yup, a big black box.

I am pretty sure my code is squeaky clean now, so I am beginning to distrust the screenshot. It looks to me as if the screenshot is being taken either before or during the rendering of the message - has anyone ever seen this before?

Here is the second screenshot.

Anyone seen this before?



BThies BThies, 7 years ago

It happens often that the service grabbing the screenshot may have been slow to grab the image before the snapshot was taken and posted.  I had a similar thing just happen moments ago with Outlook 2002.  Sent again and it was fine.

Brian Thies
Professional Email Developer
Thies Publishing
Mathew Mathew, 7 years ago

Sorry for the trouble Adam, it does sound like a problem with the testing service rather than your campaign. Please contact us via support and we can check it out and make sure you get the correct screenshot.

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