CM monitor claims it shouldn't take longer than 12 hours for your campaign to be approved, yet we have been waiting for 24 hours already. Please complete the approval process so we can move on with sending out the newsletter.
It looks like we replied to that request just a few minutes after it came in, asking for some additional information. We're resending that email right now. We'll just need to hear back about those details before we can proceed.
Yes, it seems the reply went to the designer and not ourselves the clients. It's now been taken care of. Thank you.
Yes, our replies will always go to the account owner (it avoids any issues with giving away whitelabel customers).