10,000 word email document is cut-off in SOME gmail and other browsers

How do we insure  – BEFORE we send it out  –   that a long email document (10,000 words) -
1. Is not cut-off somewhere in its length on the way to the receiver?
(In gmail tests, most long emails were cut off somewhere in their length - sometimes there's a way to receive the rest by clicking on a "full" button somewhere, but many times 50% or more of the last part is just cut off without notice and without an obvious way to retrieve the rest of the document.  HOW CAN THIS BE AVOIDED?
2. How can we let the receiver know what to do to insure that, if THEY want to forward this 10,000 word email on to someone else – in its entirety, IN the email (not as an attachment) –  that they can also do so too without above-mentioned problems?


Mathew Mathew, 7 years ago

Gmail does unfortunately cut off long emails, for some reason known only to the Gmail team. So far, there doesn't seem to be any way around that, at least not that we've been able to find.

The only definite way around it would be to have a shorter email linking to a web site with the full details, I'm afraid.

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fyredefyre fyredefyre, 7 years ago

You'll just have to focus on testing your emails prior to launch and educating your clients on the limitations on Gmail.

If you know where the cut-off period is happening on your email (ie after the 7th repeating item) then you can plan accordingly to use a maximum amount of articles to avoid this break-up in Gmail.

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