Do the segments ever fail?

Hey there!

I have a few lists using a few different fields then used to segment users. Is it possible for these segments to fail? I have a client that sent email to a particular segment, and a user excluded from that segment received the email they should not have gotten. Is this possible?

Thanks,
D.

Mathew Mathew, 6 years ago

We've never seen that happen - could you please get in touch with us via support and give us the details of the campaign, list, segment and subscriber and we can take a look for you.


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