Do the segments ever fail?

Hey there!

I have a few lists using a few different fields then used to segment users. Is it possible for these segments to fail? I have a client that sent email to a particular segment, and a user excluded from that segment received the email they should not have gotten. Is this possible?


Mathew Mathew, 6 years ago

We've never seen that happen - could you please get in touch with us via support and give us the details of the campaign, list, segment and subscriber and we can take a look for you.

Get in touch with us on Twitter:
We're also on Facebook:

200,000 companies around the world can't be wrong.

From Australia to Zimbabwe, and everywhere in between, companies count on 
Campaign Monitor for email campaigns that drive real business results.

Get started for free