Account Approval

Hi

Has anyone had to wait more than 2 weeks to have their account approved ?

I signed up on the 6th January and created my newsletter ready to go.   Everything is ready, but I cannot send the newsletter to my customers until my account is approved.  The website says it could be approved in 12 hours.  Its now been 16 days and I have contacted support 3 times with no response or action.

Any thoughts ??

Cheers

Giles Keen
Book Directly
www.bookdirectly.co.uk
info@bookdirectly.co.uk

Mathew Mathew, 8 years ago

Hi Giles,

I have replied every time to your approval request asking for more information but have not heard back from you - perhaps our emails are being filtered at your end? Do you have an alternate email address you can contact support with?

I can assure you that we always reply within 12 hours to approval requests, I personally clear the inbox every day.


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