Account Approval


Has anyone had to wait more than 2 weeks to have their account approved ?

I signed up on the 6th January and created my newsletter ready to go.   Everything is ready, but I cannot send the newsletter to my customers until my account is approved.  The website says it could be approved in 12 hours.  Its now been 16 days and I have contacted support 3 times with no response or action.

Any thoughts ??


Giles Keen
Book Directly

Mathew Mathew, 8 years ago

Hi Giles,

I have replied every time to your approval request asking for more information but have not heard back from you - perhaps our emails are being filtered at your end? Do you have an alternate email address you can contact support with?

I can assure you that we always reply within 12 hours to approval requests, I personally clear the inbox every day.

Get in touch with us on Twitter:
We're also on Facebook:

Join 200,000 companies around the world that use Campaign Monitor to run email marketing campaigns that deliver results for their business.

Get started for free