General Campaign Monitor questions

-    When a person clicks the unsubscribe button, does campaign monitor store those addresses and block all future emails we may send to them in the event we miss removing an address in our database?
-    When an email addresses bounces, does campaign monitor store those addresses and block all future emails we may send to them?
-    Can we host the newsletter on our web site and if so, how do we do it?  How do we convert it to a PDF file?
-    We had 3,300 emails bounce on our first blast. We had almost 800 on this second one. Would any of those 800 bounces this time around be the same email addresses as the first blast?
-        How can we subscribe someone again?  Someone who has accidentally unsubscribed?

Mathew Mathew, 6 years ago

Hi Jeanine:

- When a person clicks the unsubscribe button, does campaign monitor store those addresses and block all future emails we may send to them in the event we miss removing an address in our database?

^ Yes, all unsubscibes are removed from all your lists and added to the suppression list to prevent them from being reimported or imported into a new separate list. The only exception is if you change the list to be standalone by ticking the box to have unsubscribes only removed from that specific list, in which case they are only removed from the list and are not suppressed from future imports.

- When an email addresses bounces, does campaign monitor store those addresses and block all future emails we may send to them?

^ When they hard bounce they are removed and suppressed, if they soft bounce, they are not removed. If they soft bounce three times in a row, however they are converted to a hard bounce and then removed and suppressed.

- Can we host the newsletter on our web site and if so, how do we do it? How do we convert to a PDF?

^ The emails are hosted on our servers, but you can create an archive on your website, see http://help.campaignmonitor.com/topic.aspx?t=147 . You'd have to use a third party software to convert it to a PDF, such as SnagIt.

- We had 3,300 emails bounce on our first blast. We had almost 800 on this second one. Would any of those 800 bounces this time around be the same email addresses as the first blast?

^ If they are soft bounces, then yes, they could be duplicates. Hard bounces are removed immediately so those wouldn't be duplicates.

-How can we resubscribe a recipient who has unsubscribed by mistake

^ You can search for them in your lists and manually mark them as active again using the checkbox next to their name. Be sure to go in and remove them from the suppression list as well.


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JeannineClayton, 6 years ago

Thank you Mathew - appreciated.

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