Out of Office Auto replies - where do they get routed to?

Hey everyone,

Just wondering where the Out of Office Auto replies - where do they get routed to? I've currently set up a campaign where the From email address is different to the Replies address. I assumed any replies coming back would go to the Replies email address but apparently it's going to the From address.

Corleen B

roshodgekiss roshodgekiss, 7 years ago

Hi Corleen, welcome to the forums. Our support team member Diana did an excellent job of answering this question in an earlier forum thread. From her response:

Out of office replies kind of have a mind of their own, unfortunately. Some of them reply back to the reply-to address (like you'd hope for), others to the from address, and others still to the return-path which comes to us and may be processed as a temporary soft bounce (depending on the message given). It's all up to the recipient's settings (either in the email client or on the server) and outside of your control.

Thanks, Corleen! Happy to answer any other questions you may have.

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