CM tracking URLS and Entourage 2008

I discovered that clicking on Campaign Monitor redirect URLs in Entourage 2008 will bring up a phishing warning dialog box.  Is there any workaround or will you be changing the syntax of your tracking URLs to avoid this warning in Entourage 2008?

I checked an email sent from Constant Contact, which also uses tracking URL redirects, and did not receive a phishing warning.

Thanks,

Robert

Mathew Mathew, 8 years ago

Hi Rob,

Are you by chance using actual URLs as link text, like http://www.campaignmonitor.com/ for example?

That can cause phishing warnings.  Best to stick to words instead, as in Campaign Monitor.


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robsedor, 8 years ago

Matthew,

We are not using the URLs as text.  Have you tested the behavior of Campaign Monitor redirects in Entourage 2008?

Robert

Stormy Stormy, 8 years ago

Hi robsedor,

There's been a fair bit of fuss kicked up over Entourage08's phishing checks - one of the big problems currently is that Microsoft haven't/won't publish a list of the criteria that they're matching against.

CM certainly aren't the only ones getting caught in the net - there appear to be plenty of legitimate URLs that are being flagged up by these new criteria (which is raising a new problem in that it's making users lazy and clicking accept without checking, negating whatever usefulness it might have been providing).

Not much more that can be done currently except head to Help -> Send Feedback within Office 2008 and tell Microsoft that the filter is far too strict!


No-one expects the Spanish Inquisition!
robsedor, 8 years ago

Stormy,

I think the problem might be related to the way the CM redirect URL is formed with the real URL embedded in the string.  This is a technique that phishers use:  for example: http://some-phisher-ipaddress/www.ebay.com/login.   Redirects from Constant Contact, for example, use a very long string, but do not embed the real URL and don't get flagged by the  Entourage phishing filter.

Matthew?

Robert

Mathew Mathew, 8 years ago

We haven't done testing in the most recent Entourage, and so far have not had any other reports of problems, but this is something we will try to look into.


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robsedor, 8 years ago

Matthew,

Thanks for checking into this. 

Robert

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