Actual email different to preview

Hi Guys,

I'm just reviewing Campaign Monitor as a solution to sending out our mailshots and the features look amazing.

The only problem i am having during my tests is that when i send the test email, it looks perfect, but when i send the live mailshot to the same address, it seems to be coming through as text with all the images showing up as urls and links.

I am using Outlook 2007 (i have checked gmail and this comes through fine)

Anybody got any ideas?



Ben Ben, 9 years ago

Hi Matt, sounds like a strange one but I'm sure we can get to the bottom of it. Send through some more details to support and we'll work through this issue.

Ben Ben, 9 years ago

It turned out that Matt had a strange rule setup in his email client (Outlook 2007) to modify the email contents when they came from a certain from address - which was the address he was using for the campaign he was having the problem. Removing the rule fixed this issue.

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