Images donwloading only partially in Outlook?

Well this is an new nervous breakdown to have!

I am sending my client test emails from Campaign Monitor and he is getting only partial downloads of the images. Like, maybe a 4th of each will download.

I don't let CM store my images for me, I hard-code a full URL path to all my images, so they always reference images on my own hosted domain.

The weird thing is I have sent him some old emails just to test, and they come through fine!

Any advice?

Jarrod Jarrod, 6 years ago

Hi bopjo1,

Can you please post your code so we can take a look?

Are you able to reproduce this problem yourself?

Has your client tried looking at the newer emails in a different email client? Same result?

It may be best you email support so we can take a look at your account too.

bopjo1 bopjo1, 6 years ago

Actually, we found the culprit to be this snippet of code:


...which we were using (as discovered on these forums) as a method to control line-height in Outlook. When we stripped that code out, the images downloaded fine.

It may be because I place most of my CSS in <td> tags, not paragraphs. Perhaps placing mso-line-height-rule:exactly; in the <td> tags caused the images in those table cells to not align correctly and appear partially downloaded. I'm not sure.

Jarrod Jarrod, 6 years ago

Hi bopjo1,

Nice find! Thanks for letting us know.

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