Mail Block - Spam Detected by across different clients


We're getting repeated 'Mail Block - Spam Detected' messages for email's (which is owned by in the USA).  Two different clients are having this same issue, one of them for two different campaigns.  Interestingly although 99% of emails to were marked as Mail Block - Spam Detected, one or two did get through for each campaign.  There's nothing different about those that got through in terms of campaign content, no segmentation etc,

The two clients are using different creatives, and the email addresses on both are opt in (one collects directly through opt in form on website and both collect them face to face at their small local stores).

The emails are getting through to various other ISPs with no problem, its just this one (Embarq / Centurylink) that are doing it 99% of the time.  Unfortunately for both these clients a fair number of their customers use this ISP.

Can you help?

roshodgekiss roshodgekiss, 6 years ago

Hi cmchris, sorry to be a hassle, but could you kindly email these details to our support team? We'll get our delivery guys here to take a look at what's going on.

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cmchris, 6 years ago

Not a problem.  Thanks for pointing me in the right direction.

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