custom fields not working on autoresponders.

I am trying to set an autoresponder for a list of users and custom fields are not interpreted.

This is really a pb as the whole point of autoresponders is too have nice reminders.

Looks like a bug ?

Carissa Carissa, 6 years ago

Hi LBarret - have you checked to see that you are using the correct personalization tag for the custom fields you are using? See the 'Manage custom fields' screenshot on this page to see where you can find those.

Campaign Monitor
LBarret, 6 years ago

I have followed the doc faithfully but :
- the tests didn't work properly. ( the [name, fallback=] was there in plain text)
- the real send did work.

it feel a bit unstable (and a bit costly as I use credits to test).
I will continue to test it to see if I can count on a stable behavior.

Carissa Carissa, 6 years ago

Are you still having issues, L.? If so, we can take a look if you can get in touch with support

Campaign Monitor

See why 200,000 companies worldwide love Campaign Monitor.

From Australia to Zimbabwe, and everywhere in between, companies count on Campaign Monitor for email campaigns that boost the bottom line.

Get started for free