Domain Key Authentication - DKIM - Trying to get past postini

Hello.

I have been going through the motions of authenticating my domian name in an effort to get my campaign past postini.

With the help of my tech savvy host we entered the required DNS TXT records and have 3 green ticks, so all looks good when logged in to CM.

Problem is this didn't help us get past postini.

My tech savvy mate suspects the domain key is not working. He mentioned when going to sites that test your domain key, they look for _domainkey. not cm._domainkey

This is something we want to get resolved desperately as CM is a great product and don't want to move away from it.

Can anyone tell me why there is a cm in front of the underscore? And is the authentication in campaign monitor 100% accurate; meaning will it work?
Please see a free report from isnotspam dot com at the bottom of this email which seems to show there is no DKIM authentication.


Much appreciated if anyone can help shed some light not this.

As a side not the same campaign sent via mail chimp went straight through to someone using postini.

/////////////////////////

==========================================================
Summary of Results
==========================================================

SPF Check : pass
Sender-ID Check : neutral
DomainKeys Check : neutral
DKIM Check : neutral
SpamAssassin Check : ham
==========================================================
Details:
==========================================================

HELO hostname: mo115.createsend.com
Source IP: 206.72.127.115
mail-from: hello@domainname.com.au
---------------------------------------------------------
SPF check details:
----------------------------------------------------------

Result: pass
ID(s) verified: smtp.mail=hello@domainname.com.au
DNS record(s):
domainname.com.au.    12702    IN    TXT    "v=spf1 a mx include:cmail1.com ?all"


----------------------------------------------------------
Sender-ID check details:
----------------------------------------------------------

Result: neutral
ID(s) verified: smtp.mail=hello@domainname.com.au
DNS record(s):
domainname.com.au.    12702    IN    TXT    "v=spf1 a mx include:cmail1.com ?all"


----------------------------------------------------------
DomainKeys check details:
----------------------------------------------------------

Result: neutral (message not signed)
ID(s) verified: header.From=hello@domainname.com.au
Selector=
domain=
DomainKeys DNS Record=

----------------------------------------------------------
DKIM check details:
----------------------------------------------------------

Result: neutral (message not signed)
ID(s) verified: header.From=hello@domainname.com.au
Selector=
domain=
DomainKeys DNS Record=

----------------------------------------------------------
SpamAssassin check details:
----------------------------------------------------------
SpamAssassin v3.2.5 (2008-06-10)

Result: ham (01.0points, 10.0 required)

     pts rule name              description
    ---- ---------------------- -------------------------------

 
    * -0.0 SPF_PASS SPF: sender matches SPF record
    *  0.0 HTML_IMAGE_RATIO_08 BODY: HTML has a low ratio of text to image area
    *  0.0 HTML_MESSAGE BODY: HTML included in message
    *  1.0 AWL AWL: From: address is in the auto white-list

==========================================================
Explanation of the possible results (adapted from 
draft-kucherawy-sender-auth-header-04.txt):
==========================================================

"pass"
        the message passed the authentication test.

"fail"
        the message failed the authentication test.

"softfail"
        the message failed the authentication test, and the authentication
        method has either an explicit or implicit policy which doesn't require
        successful authentication of all messages from that domain.

"neutral"
        the authentication method completed without errors, but was unable
        to reach either a positive or a negative result about the message.

"temperror"
        a temporary (recoverable) error occurred attempting to authenticate
        the sender; either the process couldn't be completed locally, or
        there was a temporary failure retrieving data required for the
        authentication.  A later retry may produce a more final result.

"permerror"
        a permanent (unrecoverable) error occurred attempting to
        authenticate the sender; either the process couldn't be completed
        locally, or there was a permanent failure retrieving data required
        for the authentication.
kubik101, 5 years ago

I have been digging and playing some more.
There is an obvious difference in the mail chimp headers.
In the mail chimp header you can clearly see the DKIM being shown.
In campaign monitor there is no such reference in the header.

So additional questions are:
- Why is there no reference to DKIM Signature in Campaign Monitor's header?
- Does the word/email abuse@ have a negative affect or would this be over looked coz it's a complaint thing?

MAIL CHIMP HEADER

Received: (qmail 19264 invoked from network); 10 Mar 2011 17:39:10 +1030
Received: from smx1.adl1.adam.net.au (202.136.110.243)
  by dmx1.mail.adnap.net.au with SMTP; 10 Mar 2011 17:39:10 +1030
Received: from mcsv137.net ([69.20.90.12])
    by smx1.adl1.adam.net.au with esmtp (Exim 4.63)
    (envelope-from <bounce-3975258-829793-email=emailaddress.com.au@mcsv137.net>)
    id 1PxZzg-0000Kr-0D
    for email@emailaddress.com.au; Thu, 10 Mar 2011 17:39:10 +1030
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=k1; d=mcsv137.net;
 h=Subject:From:Reply-To:To:Date:Message-ID:List-Unsubscribe:Sender:Content-Type:MIME-Version; i=hello=3Ddomainname.com.au@mcsv137.net;
 bh=XexSF86+M8RZEZfgRJEVxVdKXTY=;
 b=RS4Se8lFX5OmbIAs80/4aQXNStyFfzjRIin/tMXkoLW5DW661AYEL8NSFj8cbRGwLAdXmvEaKqPk
   J41+B08HjDTJ3Tw2VN533w/iJOyYYGBngEFUVw3O60diqUfoZV0AI2bQu2BEK81IzzkLqELXSO+n
   jbKdoPI8WLX8tMhrsMU=
DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=k1; d=mcsv137.net;
 b=HEUOMtZ9j1xJRIgmd/BgcKmUpsUUxaY1vcxxw55DUJgOfvAID0+pWC1ntNvzj2tzli6sxePfTHYh
   qYj/AfyQUoQKEB3Vjk6OwH3W9rFFrpLxZ+SFT74HVfaq26tSBEknrB9x+XRDNQeyn2Iy8+67tqXR
   7LAX/SpZ1g7hCrrRJzU=;
Received: from (127.0.0.1) by mcsv137.net (PowerMTA(TM) v3.5r16) id hf1sh80lj3gf for <email@emailaddress.com.au>; Thu, 10 Mar 2011 02:09:01 -0500 (envelope-from <bounce-3975258-829793-email=emailaddress.com.au@mcsv137.net>)
Subject: Subject was here
From: "Company Name" <hello@domainname.com.au>
Reply-To: "Company Name" <hello@domainname.com.au>
To: "Name" <email@emailaddress.com.au>
Date: Thu, 10 Mar 2011 02:09:01 -0500
Message-ID: <a72bf35a48f4cb25cc67e3e024d14037832.20110310070841@mcsv137.net>
X-Mailer: MailChimp Mailer - **CID71590f86c44d14037832**
X-Campaign: mailchimpa72bf35a48f4cb25cc67e3e02.71590f86c4
X-campaignid: mailchimpa72bf35a48f4cb25cc67e3e02.71590f86c4
x-im: 38509-71590f86c4
X-Report-Abuse: Please report abuse for this campaign here: http://www.mailchimp.com/abuse/abuse.phtml?u=a72bf35a48f4cb25cc67e3e02&id=71590f86c4&e=4d14037832
x-accounttype: ff
List-Unsubscribe: <mailto:unsubscribe-a72bf35a48f4cb25cc67e3e02-71590f86c4-4d14037832@mailin1.us2.mcsv.net?subject=unsubscribe>, <http://kubikdesign.us2.list-manage.com/unsubscribe?u=a72bf35a48f4cb25cc67e3e02&id=b653aaefc8&e=4d14037832&c=71590f86c4>
Sender: "Company Name" <hello=domainname.com.au@mcsv137.net>
x-mcda: FALSE
Content-Type: multipart/alternative; boundary="_----------=_MCPart_670078973"
MIME-Version: 1.0
X-Spam-Score: 0.3 (/)

CAMPAIGN MONITOR HEADER

Received: (qmail 41023 invoked from network); 10 Mar 2011 19:40:52 +1030
Received: from smx4.adl1.adam.net.au (202.136.110.242)
  by hurricane.mail.adnap.net.au with SMTP; 10 Mar 2011 19:40:52 +1030
Received: from mo113.createsend.com ([206.72.127.113])
    by smx4.adl1.adam.net.au with esmtp (Exim 4.63)
    (envelope-from <Name-yuuuwk1btykljryd1r@cmail5.com>)
    id 1PxbtS-0005T0-7j
    for email@emailaddress.com.au; Thu, 10 Mar 2011 19:40:51 +1030
Received: by mo113.createsend.com (PowerMTA(TM) v3.5r15) id hf2apk0vne0t for <email@emailaddress.com.au>; Thu, 10 Mar 2011 20:10:48 +1100 (envelope-from <Name-yuuuwk1btykljryd1r@cmail5.com>)
From: "Name" <email@emailaddress.com.au> 
To: "email@emailaddress.com.au" <email@emailaddress.com.au>
Reply-To: hello@domainname.com.au
Date: Thu, 10 Mar 2011 20:10:48 +1100
Subject: Subject was here
MIME-Version: 1.0
Content-Type: multipart/alternative;
    boundary="_=aspNetEmail=_0959b337235945d989733fbe98a66c0b"
X-Mailer: cmail5.com
X-Complaints-To: abuse@cmail5.com
List-Unsubscribe: <http://unsub.cmail5.com/t/r/u/yuuuwk/btykljryd/>
Received: from [219.90.208.94] by cmail5.com via HTTP; Thu, 10 Mar 2011
 08:10:48 +1100
Message-ID: <cm.201048.yuuuwk.btykljryd.r@cmail5.com>
X-Spam-Score: 0.7 (/)
paulo, 4 years ago

kubik101, or anyone else, do you have an answer ?
I got the same problem : DKIM pass in the web manager, but nothing in email header of campaign ...

roshodgekiss roshodgekiss, 4 years ago

Hi paulo, welcome to the forums! I'm really sorry we didn't provide a response earlier - not sure why we overlooked this post. Your best bet is to get in touch with our support team with account and campaign details, so we can review this, respond and forward on this issue to our devs if necessary. Thank you!


Get in touch with us on Twitter: http://twitter.com/campaignmonitor
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paulo, 4 years ago

Thank you for your response, I contacted your support, after it worked when they responded.

For others who have the same problem, I guess I did not wait enough time for the DNS information to be replicated everywhere (ok after 8 hours for my case). I read, it can be up to 48 hours.

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