Subject line in Forward to a Friend breaks

Hi there,
has anyone encountered the following problems with the subject line on an email received via the 'Forward to a Friend' tool?

eg. "FW: Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi         commodo, ipsum sed pharetra gravida, orci."

The problem here seems to be that a gap is appearing because of the long title. Maybe, before the text is rendered into the email, the long line is wrapping onto two and the line break is being converted into a 'tab' before being inserted into the subject line?

Also, we have had users who have reported seeing this subject line:
"FW: =?utf-8?Q?FW:_Lorem_ipsum_dolor_sit_amet,_consectetuer_adipiscing_elit._Morbi?=         commodo, ipsum sed pharetra gravida, orci.", although this has been harder to replicate.

Thanks, Alan

roshodgekiss roshodgekiss, 6 years ago

Hi Alan, we'd love to get to the bottom of this, so could you kindly contact our support team with details for the campaigns in question?

My first hunch is that this may have something to do with character encoding, especially if you're sending non-English emails. But it's hard to say conclusively without taking a look at the campaigns.

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