Manualy delete unsubscribed e-mail addresses

Hi!,

First I have deleted the e-mail address from a person that unsubscribed. Unfortunately she is still receiving oour newsletter.
Now I tried to remove her permanently form the list - I have used the form "remove subscribers" (remove from all the lists) - but I get a message that the e-mail address is no longer on the list.
What can I do?

Cheers,
Sabina

davidaf davidaf, 5 years ago

Hi Sabina,

Can you contact us at support with the specific client and subscriber so we can take a look? Thanks for your help.


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