Sending individual emails

This might not be something that CM want to offer but I'm interested to know if CM can offer the following functionality now or in the future OR if anyone can recommend a more suitable product.

So we want to send individual emails through the API, the kind of emails you send to customer after they purchase a product etc. This isn't an opt-in type of thing obviously. Another scenerio is sending emails to our business customers - either chasing an overdue invoice or sending out a standard sales introduction pack to someone who has requested one over the phone etc. Again neither are an opt-in list type of thing and the second is a one off email. Third situation is after entering a competition we email all the people who enters to tell them who won - again this is a one off and they agreed in the terms and conditions of the comp that we could send them a single email after the competition.

For all of these we can kind of use CM but we don't need or want an unsubscribe link in the email and importantly it confusing the user as they think they are on a mailing list when they are not.

We want to use CM for this as it give us all the great reporting & analytics they offer and allows us to see how well these long term campaigns are going.

Interest to know other peoples thoughts on this along with CM's.

Thanks

Rob

roshodgekiss roshodgekiss, 5 years ago

Hi Rob, welcome to the forums. Admittedly, we're probably not the best choice for transactional emails. You may be able to use our autoresponders in these cases, however this can't be setup using our API at present, I'm sorry to say.

For all of these we can kind of use CM but we don't need or want an unsubscribe link in the email and importantly it confusing the user as they think they are on a mailing list when they are not.

This can't be done through Campaign Monitor, sorry. All campaigns are checked on import to make sure they have an unsubscribe link. I'm not 100% sure about the terms around other services, but potentially you can look into Amazon SES for transactional email as I know they better cater to these scenarios.

Of course, we'd love to help you out with your regular email newsletters - drop us a line if there's anything else we can do to help your business.


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roshodgekiss roshodgekiss, 1 year ago

Hi everyone, I'm pleased to announce that Campaign Monitor has launched a transactional email service, so you can now take control of one-off, system-generated emails, use our email builder and view reports, all within your existing Campaign Monitor account.

If you are on one of our monthly plans, the fantastic news is that transactional emails come bundled in - so you can start sending, without spending an extra cent.

To start learning how you can use transactional and get inspiration for your own triggered email messaging, check out our new guide and our new API docs on transactional email. Thank you so much for all your feedback and support!


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