What list are manual subscribers added to?

I'm trying to find all new subscribers since my last campaign and am confused. Where would I find all new subscribers? For instance, I just added myself but am not showing up in my main list.

Diana Diana, 8 years ago

Hi,

Where did people subscribe? Was it via a form on your website? If so they should be showing up on whatever susbcriber list the form was set up for. Here's some additional info on subscriber forms:
http://www.campaignmonitor.com/help/topic.aspx?t=13


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D. Potter
Campaign Monitor
LosAngelesLakers, 8 years ago

Yes, it was via a form on my website here: http://www.diecastfast.com/subscribe.html

When I had set up that form, I only had one list (Main). That list hasn't had a new subscriber since I started my account. I have tested adding new subscribers but can never find them. I usually had several a day sign up on the last software I was using. Any more specific help guys?

LosAngelesLakers, 8 years ago

This is extremely troubling and I wish I had paid more attention to what I knew was a problem. As mentioned, on my previous software I had averaged several sign-ups per day, building my list to almost 45k. I have checked the lists I have in CM and have no new signups at all. I just test added a new subscriber, did a search for that email address and it is not showing up in any list. This seems like a simple question but the answer is elusive. Can someone tell me where these new subscribers are going?

Diana Diana, 8 years ago

Hi,

As long as the form is set up correctly anyone who subscribes should be added directly to the list in question. Could you send an email into support? We can take a closer look.


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D. Potter
Campaign Monitor
LosAngelesLakers, 8 years ago

Have sent an email to support and appreciate your quick help dpotter!

LosAngelesLakers, 8 years ago

So dpotter and the tech support guys figured out that I had actually deleted the list that new users were being added to, and undeleted it for me! Much appreciated!

Now, can you tell me how to change the list that new subscribers are added to?

Justin

Mathew Mathew, 8 years ago

Hey Justin,

The list people are added to is defined by the signup form, so you need to go into your account, to the list that you want people to join.

Then click 'create a subscribe form' and you will get the HTML code you need to create a signup for that list. Replace the existing form on your site with this one.

Now when people signup, they will be added to the correct list.


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LosAngelesLakers, 8 years ago

As always with CM, quick, easy, and effective! ;-)

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