I need some confirmation of exactly how billing works in the case that a client has access to pay for their own campaigns. I wasn't able to find exact confirmation in existing threads or in the help documents.
In the scenario that I give a client access to send campaigns and have them set to pay for their own, who is billed if I send a campaign on their behalf? It seems I should be billed, otherwise I could, in theory, send countless campaigns and have them billed, which doesn't make sense. Can someone confirm?
"Hi Nicole, we're sorry about the confusion there... I hope this makes sense!"
Update: It turns out that I was working off old information there, which is now incorrect. I'm really sorry that I have confused the issue by providing the details above without consulting our technical team first. The coals are upon my head here.
Here's how it really works. If a client pays for their own campaigns and the designer sends on their behalf:
- The client pays for all sends, regardless of whether they're initiated by the designer or client
- If client email credits are used, then the payment will display on the client billing page only (no invoice)
- If a client's credit card is used, then the client will receive an invoice and payment will display on the client billing page
- A designer cannot use their own credits when sending for a 'Client Pays' account
It seems I should be billed, otherwise I could, in theory, send countless campaigns and have them billed, which doesn't make sense.
As above, the client pays for everything. In theory, designers could also do a lot of other nefarious things to client accounts, however I don't think the designer-client relationship would benefit from the designer abusing their powers in such a way. :)
Again, I'm very sorry to provide you with incorrect information upfront and am happy to answer any further questions you have faithfully. Thanks for your patience with me here.
Got it - I thought that's how it worked, but just wanted to clarify before I passed the info on to someone else.
Hi Nicole, kindly see my edited post above - I was working off old information and provided you with an incorrect version of how client billing works. Please accept my apologies for this.
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