I just updated my template according to the new template language. I did a Design and Spam test and noticed that Lotus 7 is not showing some of my images. I didn't change anything other than the template language and I haven't had this problem before. It works in all other clients. Did you notice problems with Lotus Notes since the recent update?
Lotus 6.5 & 7 do not support PNG's. That might be the issue.
We replied to your support email as well. I don't see PNGs in your campaign (what Brian mentioned) so it should be working! Could you reply to that email with some additional information? We'll see what we can do to help you get to the bottom of it.
thanks for the hint. As Diana said no pngs in my campaign. Diana, I didn't send a support email regarding this. So I haven't got any reply email. But I would appreciate your help on that ;-).
Well then, sorry about that. Apparently there are 2 of you with identical issues :). That's interesting. I'm investigating further and I'll let you know what we figure out!
I just wanted to let you know that I sent you an email. I'm still trying to figure out why your images aren't loading so I wanted to clarify some details about your campaign.
We've just fixed this problem. It was a bug at our end - we were converting some images to png's, and as Brian pointed out, Lotus Notes doesn't like png's.
We've fixed this so we respect the original file type when you add images via the editor. Unfortunately you will need to re-upload any images that you have added to your campaign.
We're really sorry about this issue guys but thanks for being so helpful in getting to the bottom of the problem.
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