Remvoing Ability For Client To Edit Text Color and Size?

Hello,

I love the new WYSIWYG editor.  However, I am a little worried about giving all my clients the ability to change text color and size on a whim.

This is a privilege I know I can trust some of my clients with, mostly those who have an in-house designer or marketing person doing the emails.  However I have some clients who will make their entire email the largest font size in bold red or green text just to "make sure we get their attention".

We've got a few large companies who we work with who have strict brand guidelines.  We've got in trouble before for allowing the client to go "off brand" by letting them change font color and size through their website CMS, when it was in fact the client's poor color choice and not ours that caused the issue.

Would it be possible for Campaign Monitor to allow us to disable this functionality as needed?  Either on a client level, or better yet, on a template level?  Perhaps this could be achieved by adding attributes to the body tag of a template?  For example...

<body color="false" size="false">

Taking this a step further, these attributes could even be able to be applied to individual blocks in the template, if designers want to limit this for some areas, and not others.

jdancisin, 5 years ago

+1 for this suggestion

roshodgekiss roshodgekiss, 5 years ago

Hi CalgaryDeveloper and jdancisin, I have to admit that this made me smile - the previous editor prevented changes like this for the reasons you mentioned above, but we finally had to bow to popular demand and add formatting tools when the update rolled around.

I do like the tag idea as it's very discreet, so I'll add your requests for this. By all means I'll keep you posted if it's something we introduce - not at all unlikely, as we continue to make improvements in the coming months. Many thanks again for your feedback - I'll most certainly keep you posted on this.


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ArmyAnts, 5 years ago

I'll add another +1, I'm dreading the day when I see a campaign go out that has text as large as possible and purple.

leereichardt, 5 years ago

+1 for this idea. However, I think the ability to specify which colours to add the drop down, and possibly go as far as restricting which font size they are allowed.

A tag such as

<body colorset="#FFFFFF #000000">

or something a long those lines could work

Jarrod Jarrod, 5 years ago

Hey guys,

You may like to experiment with the following in the head of your document:

span {color: #XXXXXX!important;}

This will override any color that your client may add via the editor, limiting any change they make to the color you define in the style (eg. black, or a color from their corporate color palette etc)

michaelCasey, 5 years ago

One of the main reasons I switched our organisation to Campaign Monitor was that it was super strict on preventing crazy fonts and Word HTML going into the email campaigns.

Now the new editor allows our users to paste in text from Word (or pick up HTML that they've copied from elsewhere).

It would be great if we could set an option to dictate to "clients" that their text gets all the HTML stripped out of it - just like it was in the good of days of the previous editor.

This has caused staff at my organisation a whole lot of panic today, as they had no idea of how to get "all the fonts to look nice".

Please give us that option again - it was a great feature of Campaign Monitor - make it great again!

roshodgekiss roshodgekiss, 5 years ago

Hi michaelCasey, thank you for letting us know about the predicament you're in here - I'm very sorry that the new editor has been the cause of so much concern. Could you kindly get in touch with our team with the version of Microsoft Word and the browser your client is experiencing this on? In most instances the editor will strip out rich text, HTML and other oddities that Word contains, however we've recently had another report of this happening and are trying to get to the bottom of it.

Thank you so much for your help - I'm sorry for what's happened here, but hope that we can fix this for you shortly.


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peterthomassimmons, 5 years ago

Did you manage to sort out the issue of Microsoft word transferring the styles over to campaign monitor? Got a client experiencing the same problem? It's hard to tell a client not to use word just because the system can't work with it.

roshodgekiss roshodgekiss, 5 years ago

Hi peterthomassimmons, welcome to the forums. It looks like we're still working on this issue, sorry to say. I'll give it a bump now and let you know when it's resolved.

In the interim, I recommend that you get your clients to paste Word content into a plain-text editor first to remove any Word styles, before copy-pasting into the editor. I agree that this isn't a particularly intuitive approach - very sorry for this! Hopefully we'll have these Word issues sorted out shortly.


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jeremyb jeremyb, 5 years ago

I am currently negotiating with a potential client.

They hate that the text colour, size and justification can be changed.  They want the people creating the campaign to stay 'on-brand' and this lets them go crazy.

Please, please, please give us the option of having the old dumb editor. Or revert back to the old dumb editor entirely. Or simply give us the option to remove the text colour, size and justification - maybe via the Client Settings tab.

'Upgrading' that editor was the most disappointing thing Campaign Monitor did.

roshodgekiss roshodgekiss, 5 years ago

HI jeremyb, thanks for your feedback, both here and in the previous thread. As I mentioned earlier, striking the balance between restraint and providing the editing options that many designers and their clients have polled, if not begged for is a tricky task. While realistically, it's unlikely that we'll roll back our editor (text editing is one change amongst many generally positively-greeted ones), we're always keen to explore how we can help designers with keeping their templates looking as good as they should.

We've previously had the suggestion of potentially introducing a new attribute to the <multiline> tags, to prevent making changes to text styling in the editor. Would this be a reasonable alternative to a new setting in the Client Settings tab? I've added your feedback internally, but let us know as we're keen to explore how we can improve the editor here.

Thanks again, Jeremy - we hope that despite us missing the mark here, we can still be a valuable service for you and your clients.


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jeremyb jeremyb, 5 years ago
roshodgekiss :

We've previously had the suggestion of potentially introducing a new attribute to the <multiline> tags, to prevent making changes to text styling in the editor. Would this be a reasonable alternative to a new setting in the Client Settings tab?

I think this could work quite well, thanks. Can you please get back to us all with any commitment to this approach, and timeframe?

Jeremy

roshodgekiss roshodgekiss, 5 years ago

No worries, Jeremy - we're still considering our options, but will keep you posted if it's something we add to a future update.


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