Editor not showing, Firefox/IE on Windows

Hey Guys

We've got a client that's unable to use the new editor. On logging in to a previously used template, and selecting edit, the sidebar is opening but there's not WYSIWYG editor appearing.


Can you guys let me know your thoughts?


efront efront, 6 years ago

Looking at some previous posts, I've tried adding a DOCTYPE to the template as well with no changes...

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
eds720, 6 years ago


I've just come to use Campaign Monitor and found the same problem.
Becuase i was using Chrome. Worked better in I.E. 9 but I still can't load an image up.

Next step is try an older browser...


Diana Diana, 6 years ago


Would both of you send an email in to support and let us know what the client/draft/template is and what browser/version you're using? Those definitely aren't expected behaviors so we'd love to get to the bottom of what's going on.

D. Potter
Campaign Monitor
Leisa, 6 years ago

I am also having the same issue.  I have sent an email to support.

200,000 companies around the world can't be wrong.

From Australia to Zimbabwe, and everywhere in between, companies count on 
Campaign Monitor for email campaigns that drive real business results.

Get started for free