Is it possible to retract an email campaign once it has gone out?
We sent out a mail, with a mistake in a figure and would like to send out a retraction without sending out an entire new campaign.
Is it possible to do this?
Once a campaign has been sent, I'm afraid it isn't possible to retract it.
If the error is related to incorrect images or incorrect links, please get in touch as we may well be able to help you.
However, if the problem is code related or textual content that is incorrect, there isn't anything we can do I'm afraid.