Outlook 2010 Font Size Question

I have a template that I've tested with a service called Litmus and everything seems to look fine across a variety of email tools and operating systems...however, when my client views a sample email of this template on her computer using Outlook 2010, all of the fonts are larger and because of that, the template breaks.

Can font size be set on her end that would be causing this?

Thanks in advance

PS.  I love the new edit interface and updated features.

Diana Diana, 5 years ago


It may be that she's got Outlook or Windows itself set to zoom. I've seen the windows setting break a lot of templates that way. It's a setting in the display customizations. Anything over 100% has a weird habit of just increasing the font size in Outlook but not anything else so it just throws off the display.

There are also some Outlook settings (under customize) that she could have set that would do something similar.

D. Potter
Campaign Monitor
torweb, 5 years ago

Thanks for the reply...I think you're right as all of my Litmus test appear to look fine.

Thanks again

joshmiller7, 5 years ago

I just spent a day working on this issue. I wrote a blog on how to fix it. http://paramore.is/think/entry/outlook-2010-windows-7-and-the-display-debacle/

roshodgekiss roshodgekiss, 5 years ago

Hi Josh, thanks for this post and welcome to the forums. This is a good solution if you're aware that this is happening, but sadly, email recipients aren't likely to change their settings because an email looks wonk. Love to hear your thoughts on what can be done on the subscriber end :)

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Richard.Wendon Richard.Wendon, 3 years ago

For the first time in nearly 8 years of building emails on the CM platform/platforms I stumbled across a problem that had me totally confused.

I had a three column table, the left and right both 270px wide the middle 20px.

Inside both 270px wide columns I had a single table with multiple rows with various font styling associated with the rows (and some spacer rows) - i should add at this point I do not use padding anywhere - anyway I found that one of the cells that had a font size of 18px would cause problems for content in the other wide column. In my case it forced an image to appear much lower down. than it should have... as it was hooking on to something in the other wide table column. decreasing the font size to 17px fixed the problem... most weird... but I spent an age looking at the table structure etc...

This bug only appears in Outlook 2010 on PC (Win7 tested)

roshodgekiss roshodgekiss, 3 years ago

Hi Richard, this is quite familiar - we had someone on the forums report a very similar-sounding issue a few months back. Could this be related?

If not, we're happy to take a look at your code :) Glad you fixed the issue, though!

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