Campaign subject in Chinese renders as ???????

Not sure what's missing here. The campaign contents renders the Chinese fine. But the characters in the Subject renders as ????? instead.

What can I do to resolve this?

roshodgekiss roshodgekiss, 6 years ago

Hi dannyfoo, could you kindly ensure your browser is set to UTF-8 before entering the Chinese subject line into the app? Here's how to do this in Internet Explorer.

If you are copying and pasting from a document, please ensure this document has been saved in the UTF-8 format, too. Here are a couple of tips on using the correct encoding with email campaigns.

Let us know how you go with this issue. Our support team are always happy to look at your campaign, so feel free to email them with details, too.

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