We often send out monthly eDMs for a range of clients using the same template for most campaigns.
Recently (August) the bottom image in our eDMs has only been half-loading in our clients Outlook 2007. I know that Outlook 2007 is a complete pain to work with and fraught with issues.
The problem is that we've "Outlook-Proofed" our eDMs up until August with a strong template build. But just recently it has started this problem with NO changes in the template.
Is anyone else having similar problems? Has there been a recent release/update of Outlook? Anyone seen anything like this before?
Thanks so much for your help!
Hi Gus, this is very unusual. We haven't heard of any recent updates to Outlook '07, but we're certainly keen to keep our ear to the ground now. Could you kindly contact our support team with account and campaign details? We'd be keen to test out your email newsletters in Outlook '07 and get to the bottom of this issue.
In addition, if anyone else here is having similar load issues with Outlook and large images, please add your experiences here.