Problem with hosted Exchange service

Has anyone had any experience of odd things happening to emails that have passed through hosted Exchange services? I'm working on an email for a client at the moment, and it views just fine in Outlook 2007 both on my own test setup as well as the results provided by the design tests. However the client is getting different results when they receive the same test emails that look fine to me. Specifically, table cells are not respecting their set widths. It looks as though the cells are being forced out of line by some odd text wrapping behaviour.

The only difference I've been able to narrow down is that their Exchange server is provided as a hosted service. Does anyone have any experience of things like this happening?

I've put together a comparison of samples showing what comes through in different environments:
http://acid-product.co.uk/pub/ndl/focus/comparison/

Any help or advice with this would be gratefully received!

roshodgekiss roshodgekiss, 5 years ago

Hi acidproductUK, that's bizarre. Admittedly, I don't have any experience with using hosted versions of Outlook, so I'm as stumped as you are. That said, by the look of the screenshots, it looks like additional padding is being added - could you kindly double-check that there aren't any align="" attributes applied in the table cells? Sometimes this creates gaps in Outlook '07.

I'd be curious to hear if anyone has had any experiences like this.


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