Client unsubscribed from the list & cannot be added to new list.

Well, like the subject says, my client forwarded an email that we sent to her and the person who received it unsubscribed her. Now when we import lists for new e-mails that we create for her her e-mail gets excluded.

How can I fix this so she can receive e-mails again?

NOTE: The email that she was unsubscribed from was an email that my company created for her and wasn't spam.

roshodgekiss roshodgekiss, 5 years ago

Hi mRobertsAD, this is a fairly common issue and thankfully, not hard to fix. What you will need to do is remove your client's email address from your account's suppression list and set their status as 'active' - then they will receive email again.

To avoid this situation in the future, we recommend adding a 'Forward to a Friend' link to your email campaigns, so they can be safely forwarded from here on in :)


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