Uploading campaign not working

I select the html file, select the images zip file and ask CM to upload. It starts and then just stays there saying uploading/checking and that's it it does not upload. Tried using an html file & image file that has worked before but that does not work either...
What's up>

roshodgekiss roshodgekiss, 5 years ago

Hi rpage, could you kindly check that you haven't accidentally zipped up PSD mocks, or large files? Sometimes the uploader can seemingly hang on import if large files have been included.

If this isn't the case, kindly email our team at support [at] campaignmonitor.com with account/campaign details and the zip file you wish to import. We'll happily take a look and try to import from our end.


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rpage, 5 years ago

Mo large files uploaded... no psd mocks... Something must be wrong as files I uploaded in a separate account that uploaded and worked do not upload in this account.

roshodgekiss roshodgekiss, 5 years ago

No worries, most certainly get in touch with our team and we'll take a look. Sorry about this trouble.


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rpage, 5 years ago

I am having to switch this campaign to www.sign-up.to so that I do not miss my execution deadline.. Not good as that is a heap of extra work for me now to transfer across the email contents set it all up etc. And if they are good I could end up staying with them...

roshodgekiss roshodgekiss, 5 years ago

Hi rpage, I see that JD on our support team attempted to assist you with your files, but didn't receive the attachment, or it was corrupted. I'm sorry that we couldn't get your content uploaded, but are serious about finding out why this happened.

If you do have a moment in the future, we'd like to work with you to ensure future campaigns go smoothly. Thanks, rpage - I hope we can be of assistance in the future.


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