When you import contacts from a file, after processing we often get a message like this:
You successfully added 388 new subscribers to this list and 26 were either updated, were duplicates, or suppressed
This is a really unhelpful message! I am usually provided with a campaign list by my clients and then I import them into the system on their behalf. What would be nice is if I could download a report (CSV or whatever) at this stage which showed exactly why there were problems processing each of those contacts ("duplicate contact" or "on suppression list" would be good). Then I could forward it onto my client and they could update their databases.
At the moment I have no way of providing this feedback to my clients and we are unable to see which contacts failed, short of a manual export of the list and then comparing row by row.
P.S. I suggested this two years ago ;-)
Hi Simon, rocks on our head for dragging this one out - we've had a few requests for this and it would totally be helpful to itemize which email addresses weren't imported. Will give this one a nudge for you and keep you posted as we progress. Thanks again for the great feedback!
Well, maybe not rocks. But custard pies perhaps?! This would be super helpful. Thanks, Ros.
Sweet thanks Ros - This has been an issue with my clients lists too.