We have integrated CM with our ticketing CRM system. We would like to handle the unsubscribe functionality ourselves: when syncing our customers to CM, we provide a unique unsubscribe link for each customer , and we include it in the email-templates using the square brackets syntax.
Our problem is that we also need to provide the <unsubscribe> tag in the mail, so we actually have 2 unsubscribe links in the mails. Is there a way to solve this, either by hiding the default unsubscribe link, or by replacing the default unsubscribe link with our custom link?
Thanks for the answer! We will try out your first suggestion then and use the redirect to process the unsubscribe in our CRM system.
Hi Bart. We are in the same boat and use the 'Redirect unsubscribers to your own confirmation page' function to capture the unsubscribers email address eg. /unsubscribe.php?user=[email]which in turn allows us to update our own database.