Delete all my suppression list.

Hello CM team, I have to congratulate you guys, have an awesome service. 
My Issue: I want to delete all my suppression list because by error I eliminated near to 5.000 contacts and when I want to subscribe it again, the platform said me that the "contacts have been updated o eliminated", so the result of my import it's cero.
Thanks.

roshodgekiss roshodgekiss, 5 years ago

Hi kaleideo, welcome to the forums! You can remove email addresses from your suppression list by clicking the 'Lists and Subscribers' tab and then the 'x suppressed' button at the bottom of the page. It's then possible to bulk remove suppressed subscribers, double-check your suppression settings, then re-import your lists into the app.

Let us know if you require any further assistance with this :)


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kaleideo, 5 years ago
roshodgekiss :

Hi kaleideo, welcome to the forums! You can remove email addresses from your suppression list by clicking the 'Lists and Subscribers' tab and then the 'x suppressed' button at the bottom of the page. It's then possible to bulk remove suppressed subscribers, double-check your suppression settings, then re-import your lists into the app.

Let us know if you require any further assistance with this :)

Hi, thanks for your answer, but I didn't understand how It's possible to bulk remove suppressed subscribers... where I can modify my suppression settings?
Thanks.

roshodgekiss roshodgekiss, 5 years ago

Hi kaleideo, if you could kindly contact our support team with your account and list details, as well as what you've come up against with your suppression list, we'll happily take a look and see how we can help out here. That's probably the most effective way to sweep the suppression list when so many subscribers are involved :)


Get in touch with us on Twitter: http://twitter.com/campaignmonitor
We're also on Facebook: http://facebook.com/campaignmonitor
kaleideo, 5 years ago
roshodgekiss :

Hi kaleideo, if you could kindly contact our support team with your account and list details, as well as what you've come up against with your suppression list, we'll happily take a look and see how we can help out here. That's probably the most effective way to sweep the suppression list when so many subscribers are involved :)

Thanks for your help. I will do it. Great service!

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