When I contruct a template using the new template builder (love it), and using 'Image or product gallery' as a starting point, when I enter the street address it's on multiple lines and the preview shows it on multiple lines. However when it's sent the street address just runs together onto one line with no <br>'s or <p>'s. If I export the template it also has no <br>'s or <p>'s. Any ideas how to relaiably get the address shown on multiple lines?
Hi redleaf01, this happens because we've used white-space: pre-wrap; to add line breaks in the address field - while this works in Apple Mail and others, sadly, this isn't supported by all email clients.
At present, the only way to reliably add breaks is to export your template and manually add <br /> where required. On our end, we'll certainly look at how we can improve this, either by making it editable in the template editor, or by using <br /> instead of CSS instead. Thanks for your feedback on this! :D
The problem is if I add <br>'s and import the template then it becomes double spaced in the preview (and I guess in Apple Mail) so this isn't really a fix?
OK I removed white-space: pre-wrap; too and that seems to work OK
Perfect redleaf, that's the way. Sorry about this funkiness, we'll look into getting it fixed in the future.