Unsubscribing subscriber from a list, unsubscribes it from other list

I have added a subscriber to list1 and used the same email to add that subscriber in list2 .
When I unsubscribed that subscriber from list1, its getting unsubscribed from list2 too.
Cant we add same subscriber(i.e same email) in two list ?

Diana Diana, 6 years ago


By default when someone unsubscribes or bounces they're added to the suppression list, which them removes them from other lists in your client's account. If you want to keep those removals to only that specific list, you'll want to go to the list page and click on "Unsubscribe Settings" and then switch it to "unsubscribe from this list only". That basically opts the list out of the suppression list, and when someone unsubscribes they'll no longer be suppressed and removed elsewhere.

D. Potter
Campaign Monitor
tmldev, 6 years ago

Hi Diana!

Thanks for your reply :)
Can we set this option using createsend api ?
Is this need to set on an individual list or in client/account setting ?

roshodgekiss roshodgekiss, 6 years ago

Hi tmldev, I believe that unsubscribe settings can only be changed from within the app. You will need to log into your account and change this individually for each of your lists.

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